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Consumer Technology

Did an HP Firmware Update Disable Your Printer?

Consumers report printers and cartridges becoming unusable following firmware updates. We are gathering information from affected owners.

See If I May Qualify

What to Save Right Now

Good records can help clarify what happened. Before deleting messages, closing accounts, or discarding a product, preserve the information that may matter.

  • ✓ Keep the printer and cartridges
  • ✓ Photograph the error message
  • ✓ Record the model and update date

This page provides general information, not legal advice. Whether you have a claim depends on the facts and applicable law.

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